The Cookies Policy describes the conditions, procedures, and purposes of the use and storage of cookies by us when you use the Website (www.volet.com, www.account.volet.com, www.support.volet.com). The cookies are located on the promo page (when you visit the Website and do not log in) and on the Wallet page (when you log in to your Wallet).
Services on the Website are provided by the listed below companies, who may act as independent or joint controllers depending on the specific Services provided to the Customer:
Queensland Foreign Exchange Inc., incorporation number: 1000433476, MSB registration number: M23153297, registered address: 36 Toronto Street, Suite 850, Toronto, Ontario, Canada, M5C 2C5.
Second February Limitada, registration number: 3-102-918773, registered address: Costa Rica, San José, Mata Redonda, Sabana Oeste, twelfth avenue, ninetieth street, ERP Lawyers Law Firm offices.
What are cookies?
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) which enables the Website to recognize your browser and capture and remember certain information. Cookies do not include any data that personally identifies you; they typically contain anonymous information which is required for the better functioning of the Website.
General information on cookies can be found here: https://www.allaboutcookies.org/.
Types of cookies
Depending on the term the cookies exist, they can be classified either as session or persistent ones:
Session cookies
These are temporary cookies which exist until you close the relevant browser. They help the Website to remember what you chose on the previous page so that you do not need to re-enter information, thus improving your experience.
Persistent cookies
These cookies stay on your device for an indefinite period of time after you close the browser. They help to recognize returning users, analyse their behaviour to improve your user experience.
The table below explains the cookies we use and why:
Strictly necessary cookies
Necessary cookies help to make the Website usable by enabling basic functions like page navigation and access to secure areas of the Website. You may disable these by changing your browser settings, but this may affect how the Website functions.
| Name | Expiry | Provider | Function |
|---|---|---|---|
| nlbi_# | Session | Volet | Used to ensure the Website security and fraud detection. |
| __cf_bn | 1 day | support.volet.com | This cookie is used to distinguish between humans and bots. This is beneficial for the Website, to make valid reports on its use. |
| __cfruid | Session | volet.zendesk.com, support.volet.com | This cookie is a part of the services provided by Cloudflare - including load-balancing, delivery of the Website content and serving DNS connection for the Website operators. |
| CookieConsent | 1 year | Cookiebot | Stores the user's cookie consent state for the current domain. |
| incap_ses_# | Session | Volet | Preserves users states across page requests. |
| visid_incap_ | Session | Volet | Preserves users states across page requests. |
| i | 10 years | Yandex | Preserves users states across page requests. |
| JSESSIONUD | Session | Volet | Preserves users states across page requests. |
Preferences
Preference cookies enable the Website to remember information that changes the way the Website behaves or looks, like your preferred language or the region that you are in, remembers filled in forms.
| Name | Expiry | Provider | Function |
|---|---|---|---|
| CookieConsentBulkSetting-# | Persistent | Cookiebot | Enables cookie consent across multiple pages of the Website. |
| reg-mail | Session | Volet | Remembers information filled in by users during the first step of registration, so that they do not need to type the text once again if they return to that page. |
| reg-login | Session | Volet | Remembers information filled in by users during the first step of registration, so that they do not need to type the text once again if they return to that page. |
| reg-phone | Session | Volet | Remembers information filled in by users during the first step of registration, so that they do not need to type the text once again if they return to that page. |
| reg-secret-answer | Session | Volet | Remembers information filled in by users during the first step of registration, so that they do not need to type the text once again if they return to that page. |
| reg-secret-own-question | Session | Volet | Remembers information filled in by users during the first step of registration, so that they do not need to type the text once again if they return to that page. |
Analytics
We'd also like to set analytics cookies that help us to make improvements by measuring how you use the site. These will be set only if you accept. The analytics cookies help us to improve the Website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.
| Name | Expiry | Provider | Function |
|---|---|---|---|
| __vw_tab_guid | 2 years | Yandex | Registers data about visitors' behaviour on the Website. This is used for internal analysis and the Website optimization. |
| _ga | 2 years | Registers a unique ID that is used to generate statistical data on how the visitor uses the Website. | |
| _ga_# | 2 years | Used by Google Analytics to collect data on the number of times a user has visited the Website as well as dates for the first and most recent visit. | |
| _gid | 1 day | Registers a unique ID that is used to generate statistical data on how the visitor uses the Website. | |
| _ym_retryReqs | Persistent | Yandex | Registers a unique ID that is used to generate statistical data on how the visitor uses the Website. |
| yandexuid | 1 year | Yandex | Registers data about visitors' behaviour on the Website. This is used for internal analysis and the Website optimization. |
| ymex | 1 year | Yandex | Registers data about visitors' behaviour on the Website. This is used for internal analysis and the Website optimization. |
Marketing cookies
Marketing cookies are used to track visitors across the Websites. The intention is to display ads that are relevant and engaging for the individual user, and thereby more valuable for publishers and third-party advertisers.
The Website uses the Yandex.Metrica web analytics service provided by the Intertech Services AG- Werftestrasse 4, 6005 Luzern, Switzerland (hereinafter referred to as “Yandex”). Information collected by cookies does not reveal your identity, but it can help us to improve the Website performance. Information about your use of the Website collected by cookies will be transferred to Yandex and stored on Yandex’s server in the EU. Yandex will process this information to assess how you use the Website, compile reports for us on the Website operation, and provide other services. Yandex processes this information as specified in the Yandex.Metrica Terms of use. You can decline marketing cookies or opt out of using cookie files by choosing the corresponding settings in your browser. You can also use the tool https://yandex.com/support/metrika/general/opt-out.html. However, it can affect some Website functions. By accepting marketing cookies, you agree that Yandex can process your data in the above manner and for the above purposes.
| Name | Expiry | Provider | Function |
|---|---|---|---|
| ___utmvc | 1 day | Volet | Collects information on user behavior on multiple websites. This information is used to optimize the relevance of advertisement on the Website. |
| _ym_d | 1 year | Yandex | Contains the date of the visitor's first visit to the Website. |
| _ym_isad | 1 day | Yandex | This cookie is used to determine if the visitor has any adblocker software in their browser – this information can be used to make the Website content inaccessible to visitors if the Website is financed with third-party advertisement. |
| _ym_uid | 1 year | Yandex | Collects data on the user’s navigation and behaviour on the Website. This is used to compile statistical reports and heatmaps for the Website owner. |
| metrika_enabled | Session | Yandex | Used to track visitors on multiple websites, to present relevant advertisement based on the visitor's preferences. |
| yabs-sid | Session | Yandex | Registers data about visitors' behaviour on the Website. This is used for internal analysis and the Website optimization. |
| yuidss | 1 year | Yandex | Collects information on user behaviour on multiple websites. This information is used to optimize the relevance of advertisement on the Website. |
| _ym#_lastHit | Persistent | Yandex | Collects data about visits and user behaviour on the Website. |
| _ym#_lsid | Persistent | Yandex | Collects data about visits and user behaviour on the Website. |
| _ym#_reqNum | Persistent | Yandex | Collects data about visits and user behaviour on the Website. |
| _ym_visorc | 1 day | Yandex | Saves information of actions that have been carried out by the user during the current visit to the Website, including searches with keywords included. |
| _ym_wv2rf:#:0 | Persistent | Yandex | Unclassified. |
| watch/# | Session | Yandex | Enables to replay webvisor record. |
| webvisor/# | Session | Yandex | Enables webvisor to track activity on the page. |
Third party websites
Occasionally, at our discretion, we may include or offer third-party products or services on the Website that may use cookies over which we have no control. We recommend that you check the privacy and cookies policies of these websites for information about the cookies they may use and personal data they may collect. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
How to decline the use of cookies
You can choose to decline the use of cookies directly on the Website by hitting the decline button on the pop-up window on the site.
You can also deactivate/delete cookies via your browser settings. If you do this, please be aware that you may lose some of the functionalities of the Website.
To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.
Users can find information about how to manage Cookies in their browser by visiting Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Windows Explorer websites. For further information about cookies and how to disable them, you can visit https://www.aboutcookies.org/ or https://www.allaboutcookies.org/.